Technical Support Specialist – 2nd Line | Onsite in Mölndal

We are currently looking for a skilled and solution-oriented consultant to join a 2nd line technical support team. The role is based onsite in Mölndal and involves handling support cases related to both software and hardware, including firmware upgrades and device monitoring.

You’ll be supporting internal customers globally, which requires excellent communication skills and the ability to troubleshoot complex technical issues. Prior experience working with medical device products is highly beneficial.

Responsibilities:

• Manage 2nd line support cases through the ticketing system (e.g., Zendesk)

• Troubleshoot and resolve hardware and software issues

• Perform firmware upgrades and monitor connected devices

• Communicate clear and effective solutions to internal users worldwide

• Collaborate with 3rd line support for issue escalation and deeper investigations

• Contribute to knowledge sharing and continuous improvement of support processes

Requirements:

• Solid experience in 2nd line technical support, preferably in a high-tech or medical device environment

• Good understanding of hardware, software, and device-level troubleshooting

• Hands-on experience with tools like Zendesk or similar ticketing platforms

• Fluent in both Swedish and English, spoken and written

Additional Information:

• Start Date: June 2, 2025

• End Date: December 31, 2025

• Workload: Full-time (100%)

• Location: Onsite in Mölndal (Gothenburg area)

If you're a structured and service-minded professional with a strong technical background, this could be the ideal opportunity to join an international support environment and make a real impact.

About Rasulson Consulting

Rasulson Consulting is a specialized staffing and recruitment firm focused on the IT sector. We collaborate with leading tech companies and innovative startups to provide exciting career opportunities for individuals passionate about digital development. With our deep technical expertise and extensive network, we efficiently match the right talents with the right assignments. At Rasulson Consulting, you’ll receive personalized guidance, regular feedback, and the chance to take the next step in your IT career.