Technical Application Specialist (Learning Platform / LMS)

About the role
We are looking for a Technical Application Specialist to help ensure a stable, secure and user-friendly learning platform within a cross-functional LMS team.

Responsibilities

• Manage the technical operation of the platform, with emphasis on incident handling, monitoring, troubleshooting and integrations

• Analyze incident flows, pinpoint root causes and drive improvements that prevent recurring issues

• Carry out testing, configuration and quality assurance

• Troubleshoot integrations and data flows

• Work together with suppliers, internal IT functions and other stakeholders

• Help maintain strong data quality and platform stability, in line with applicable requirements for information security and data protection

Required skills and experience

• Experience in incident management and technical support, preferably at 2nd line level

• Basic knowledge of ITIL and ITIL-based processes

• Experience with ServiceNow or a comparable ticketing tool

• Solid technical understanding and a genuine interest in digital platforms and solutions

• Strong analytical ability, with a track record of identifying root causes and driving improvements

• Good communication skills and comfort collaborating with both technical and business-oriented stakeholders

Meritorious

• Experience in platform or application management

• Experience with integrations, APIs and data flows

• Experience with Active Directory, Entra ID or other identity and access management solutions

• Experience in risk management, information security or lifecycle management

• Experience with Jira, as well as testing and configuration

• Experience with LMS, SaaS platforms or other business-critical applications

Location
Västerås or Solna, with occasional travel between the two offices.